Stay Casino — Full FAQ for Australian Players

Last updated: 15 September 2026

This page answers the most commonly asked questions about Stay Casino from Australian, New Zealand, and Canadian players. All information is based on verified player reviews and direct research as of 2025.

General Questions

What is Stay Casino?

Stay Casino is an online casino operated by Hollycorn N.V. under a Curaçao Antillephone N.V. licence. It launched in 2021 and offers over 9,500 casino games from 17+ providers including Pragmatic Play, Evolution Gaming, Play'n GO, and BGaming. The casino accepts Australian dollars and targets players in Australia, Canada, New Zealand, Norway, and several European markets.

Is Stay Casino licensed?

Yes. Stay Casino operates under a Curaçao Antillephone N.V. licence. Curaçao is one of the most common licensing jurisdictions for online casinos serving markets like Australia where domestic licensing for online casino play is limited. The licence number is 8048/JAZ.

Is Stay Casino safe for Australian players?

Based on our research and player reviews, Stay Casino is generally safe for Australian players. The casino uses SSL encryption, segregated player funds, and offers responsible gambling tools. The casino has a low complaint ratio and generally pays out winnings once KYC verification is complete.

Account and Verification

How do I register at Stay Casino?

Click any "Visit StayCasino" button on this page to go to the registration page. You'll need to provide your name, email, date of birth, address, and preferred currency. Registration takes approximately 2–3 minutes. You'll need to verify your email address before making a first deposit.

What documents do I need for KYC?

Stay Casino requires: a government-issued photo ID (passport or driver's licence), a proof of address dated within the last 3 months (utility bill or bank statement), and sometimes a selfie holding your ID. KYC approval typically takes 4–24 hours during business days.

Why was my account closed or restricted?

Account restrictions at Stay Casino can occur if: you are from a restricted country, there are suspected multiple accounts, suspicious betting patterns are detected, or KYC verification fails. If you believe your account was closed incorrectly, contact support via live chat and request a formal review. Keep records of all communication.

Bonuses and Promotions

What is Stay Casino's welcome bonus?

The welcome package offers up to A$5,000 + 350 Free Spins across your first five deposits: Deposit 1: 100% + 100 FS, Deposit 2: 75% + 75 FS, Deposit 3: 50% + 50 FS, Deposit 4: 100% + 75 FS, Deposit 5: 75% + 50 FS. Minimum deposit per bonus is AU$20. Wagering requirement is 40x the bonus amount.

What other ongoing promotions are available?

Stay Casino offers Free Spin Tuesdays (deposit-triggered free spins on featured slots), Weekend Reload (50% up to A$500 on Saturdays and Sundays), Birthday Bonus, Fortune Wheel daily spins, Weekly Cashback, and Daily Tournaments. VIP players receive additional loyalty rewards.

Deposits and Withdrawals

What deposit methods are accepted?

Stay Casino accepts: Visa, Mastercard, Maestro, Apple Pay, MiFinity, Neosurf, Jet Bank, Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), USDT, and CoinsPaid. The minimum deposit is AU$20 with no stated maximum.

How long do withdrawals take?

Cryptocurrency withdrawals are typically processed within 1–30 minutes. MiFinity e-wallet withdrawals process within 1–4 hours. Card withdrawals take 1–3 business days. Bank transfers require 5–7 business days. Daily withdrawal limit is €4,000, weekly €10,000, and monthly €30,000.

Games

How many games does Stay Casino offer?

Stay Casino offers 9,500+ games including 8,000+ slots, 500+ live dealer games, dozens of table game variants, progressive jackpots, and game shows. New games are added weekly from providers including Pragmatic Play, Evoplay, and Push Gaming.

Is there a mobile app?

Stay Casino does not currently offer a dedicated mobile app. However, the website is fully mobile-optimised and works smoothly on iOS and Android browsers. Multiple player reviews confirm excellent mobile performance across different device types and browsers.

Support

How do I contact Stay Casino support?

Live chat is available 24/7 and is the fastest support channel — typical response times are under 5 minutes. Email support is also available for documentation and complex enquiries. There is no telephone support. The support team operates in English.